Practice Profit Blueprint

An eight-module operating system for cash-pay clinic owners — the business behind the medicine.

SSRP Solutions

Program Overview

What this program is

Practice Profit Blueprint is an eight-module operating system for cash-pay clinic owners — the business behind the medicine. Most cash-pay clinics plateau between $500,000 and $800,000 in annual revenue, not because the medicine isn’t good, but because the business was never built to scale.

Across eight modules, you’ll build the systems that break the plateau: knowing your true numbers, pricing and packaging for predictable revenue, a patient-acquisition and conversion engine, KPI dashboards your team owns, accountability and performance management, retention and referrals, and the operations and automation that let the clinic run without you.

What you'll learn

The Revenue Reality Check — know your true cost to deliver care and your real numbers
Pricing Architecture — design your pricing instead of guessing it
Service Packaging & Predictable Revenue — turn one-off visits into recurring revenue
Patient Acquisition & The Conversion Engine — convert more inquiries into booked appointments
KPIs, Dashboards & Data-Driven Decisions — track what matters and act on it
Team Accountability & Performance Management — build a team that drives revenue
Patient Retention, Referrals & Lifetime Value — keep patients and grow their lifetime value
Operations, Automation & Scaling — systems that let the clinic run without you

Course Curriculum

287 lessons · 3 hrs 31 min

The Revenue Reality Check

Lesson 1 You Went to Medical School, Not Business School 2 Minutes

Lesson 2 Failure #1 – You Don’t Know Your Cost to Deliver Care 1 Minute

Lesson 3 Failure #2 – The Revenue Rollercoaster 1 Minute

Lesson 4 Failure #3 – Flying Without Instruments 1 Minute

Lesson 5 What This Module Will Give You 1 Minute

Lesson 6 Tip: The Patient-First Revenue Mindset 1 Minute

Lesson 7 The Most Important Number in Your Business 1 Minute

Lesson 8 Step 1 – Add Up Your Annual Expenses 1 Minute

Lesson 9 Expenses Continued – Facility, Supplies, and Marketing 1 Minute

Lesson 10 Expenses Continued – Tech, Professional Services, Education 1 Minute

Lesson 11 Tip: The Expenses People Always Forget 1 Minute

Lesson 12 Step 2 – Calculate Your Billable Hours (Not What You Think) 1 Minute

Lesson 13 Step 3 – What Do You Actually Need to Take Home? 1 Minute

Lesson 14 Step 4 – The Math That Changes Everything 1 Minute

Lesson 15 If That Number Scared You, Good 1 Minute

Lesson 16 Tip: Multiple Providers? Here’s How to Handle It 1 Minute

Lesson 17 Where Is Your Money Actually Coming From? 1 Minute

Lesson 18 Step 1 – List Every Revenue Stream 1 Minute

Lesson 19 Step 2 – Calculate Revenue Per Service Line 1 Minute

Lesson 20 Step 3 – Spot Your Concentration Risk 1 Minute

Lesson 21 Tip: The Service That’s Secretly Losing You Money 1 Minute

Lesson 22 Tip: New Patients vs. Returning Patients 1 Minute

Lesson 23 Complete Your Revenue Map 1 Minute

Lesson 24 Your Clinic’s Diagnostic Tool 1 Minute

Lesson 25 Metric #1 – Cost Per Billable Hour 1 Minute

Lesson 26 Metric #2 – Average Revenue Per Patient Visit 1 Minute

Lesson 27 Metric #3 – Revenue Per Available Appointment Slot 1 Minute

Lesson 28 Metric #4 – New Patient Conversion Rate 1 Minute

Lesson 29 Metric #5 – Consultation-to-Commitment Rate 1 Minute

Lesson 30 Metric #6 – Patient Retention Rate 1 Minute

Lesson 31 Metric #7 – Patient Lifetime Value 1 Minute

Lesson 32 Metric #8 – Revenue Concentration Ratio 1 Minute

Lesson 33 Reading Your Scorecard – Finding the Biggest Gap 1 Minute

Lesson 34 Tip: How Often Should You Update This? 1 Minute

Lesson 35 Tip: Start Tracking Even If You Don’t Have the Data Yet 1 Minute

Lesson 36 Tip: The 3-Minute P&L Scan 1 Minute

Lesson 37 Tip: Why Your Busiest Month Might Be Your Worst Month 1 Minute

Lesson 38 Tip: The $200 Phone Call 1 Minute

Lesson 39 Tip: The One Number Your Staff Should Know 1 Minute

Lesson 40 Tip: Don’t Compare Yourself to the Wrong Clinic 1 Minute

Pricing Architecture

Lesson 41 Your Pricing Wasn’t Designed. It Was Guessed. 2 Minutes

Lesson 42 The Cost Per Hour Wake-Up Call 1 Minute

Lesson 43 The Three Pricing Mistakes Cash-Pay Clinics Make 1 Minute

Lesson 44 Why Patients Don’t Actually Buy on Price 1 Minute

Lesson 45 The Patient-First Pricing Principle 1 Minute

Lesson 46 Tip: The Price Increase You’re Afraid to Make 1 Minute

Lesson 47 The Cost-Plus Pricing Method 1 Minute

Lesson 48 Step 1 – Calculate Your Direct Cost Per Service 1 Minute

Lesson 49 Step 2 – Add Your Overhead Allocation 1 Minute

Lesson 50 Step 3 – Set Your Margin Target 1 Minute

Lesson 51 Step 4 – Calculate Your Target Price 1 Minute

Lesson 52 Value-Based Pricing – When Cost-Plus Isn’t Enough 1 Minute

Lesson 53 Competitive Pricing Analysis – Know Your Market 1 Minute

Lesson 54 Building Your Service-Level Fee Schedule 1 Minute

Lesson 55 Tip: Tiered Pricing Is Your Best Friend 1 Minute

Lesson 56 Tip: Price Anchoring: Lead with the Premium 1 Minute

Lesson 57 Price Transparency Is Your Competitive Advantage 1 Minute

Lesson 58 The Fee Conversation Framework 1 Minute

Lesson 59 Handling the ‘That’s Expensive’ Objection 1 Minute

Lesson 60 Payment Plans and Financing Options 1 Minute

Lesson 61 Training Your Team to Talk About Money 1 Minute

Lesson 62 When and How to Raise Your Prices 1 Minute

Lesson 63 Tip: The Good Faith Estimate Advantage 1 Minute

Lesson 64 Tip: Post Your Prices or Lose the Patient 1 Minute

Lesson 65 Identify Your Quick Wins 1 Minute

Lesson 66 The 90-Day Pricing Rollout 1 Minute

Lesson 67 Service-Line Profitability Analysis 1 Minute

Lesson 68 Promote Your Profit Centers 1 Minute

Lesson 69 When to Retire a Service 1 Minute

Lesson 70 Bundling vs. A La Carte – When to Use Each 1 Minute

Lesson 71 Tip: The Annual Pricing Audit 1 Minute

Lesson 72 Tip: Don’t Discount. Add Value Instead. 1 Minute

Lesson 73 Tip: The $100 Experiment 1 Minute

Lesson 74 Tip: How to Price a New Service 1 Minute

Lesson 75 Tip: The Prepay Discount Sweet Spot 1 Minute

Lesson 76 Tip: Your Menu Board Moment 1 Minute

Lesson 77 Tip: Track Revenue Per Visit Monthly 1 Minute

Service Packaging & Predictable Revenue

Lesson 78 Why Every Month Starts at Zero 2 Minutes

Lesson 79 The Hidden Cost of A La Carte Everything 1 Minute

Lesson 80 What Predictable Revenue Actually Looks Like 1 Minute

Lesson 81 Three Models for Predictable Revenue 1 Minute

Lesson 82 The Patient-First Case for Packaging 1 Minute

Lesson 83 Tip: The Commitment Gap 1 Minute

Lesson 84 What Is a Structured Care Plan? 1 Minute

Lesson 85 Step 1 – Identify Your Care Plan Candidates 1 Minute

Lesson 86 Step 2 – Design the Protocol 1 Minute

Lesson 87 Step 3 – Price the Care Plan 1 Minute

Lesson 88 Step 4 – Create a Payment Structure 1 Minute

Lesson 89 Presenting the Care Plan in a Consultation 1 Minute

Lesson 90 Tip: The Care Plan One-Pager 1 Minute

Lesson 91 Tip: Start with One Care Plan 1 Minute

Lesson 92 Packages vs. Care Plans – What’s the Difference? 1 Minute

Lesson 93 Step 1 – Identify Complementary Service Bundles 1 Minute

Lesson 94 Step 2 – Build Tiered Packages 1 Minute

Lesson 95 Step 3 – Price for Value and Volume 1 Minute

Lesson 96 Package Expiration and Terms 1 Minute

Lesson 97 Tip: The Welcome Kit 1 Minute

Lesson 98 Tip: Track Package Utilization 1 Minute

Lesson 99 Why Memberships Are the Gold Standard 1 Minute

Lesson 100 Step 1 – Define Your Membership Tiers 1 Minute

Lesson 101 Step 2 – Price Your Membership 1 Minute

Lesson 102 Step 3 – Decide What’s Included vs. What’s Discounted 1 Minute

Lesson 103 Step 4 – Set Up Billing and Terms 0 Minutes

Lesson 104 Selling the Membership – The Conversation 1 Minute

Lesson 105 Tracking Membership Health 0 Minutes

Lesson 106 Tip: The Founding Member Offer 0 Minutes

Lesson 107 Tip: Annual vs. Monthly – Offer Both 0 Minutes

Lesson 108 Tip: The Revenue Layers Visual 1 Minute

Lesson 109 Tip: The Renewal Conversation 0 Minutes

Lesson 110 Tip: The Cost of an Empty Slot 0 Minutes

Lesson 111 Tip: How to Handle Refund Requests 1 Minute

Lesson 112 Tip: Your Revenue Mix Target 0 Minutes

Patient Acquisition & The Conversion Engine

Lesson 113 The Invisible Revenue You’re Losing 2 Minutes

Lesson 114 The Patient Acquisition Funnel 2 Minutes

Lesson 115 Why Marketing Alone Won’t Save You 2 Minutes

Lesson 116 Know Your Numbers First 1 Minute

Lesson 117 The Patient-First Conversion Mindset 1 Minute

Lesson 118 Tip: The Cost of a Missed Call 1 Minute

Lesson 119 Speed to Lead – The 60-Second Rule 1 Minute

Lesson 120 The Phone Answering Framework 1 Minute

Lesson 121 What to Say After ‘Good Morning’ 1 Minute

Lesson 122 Handling the Price Question on the Phone 1 Minute

Lesson 123 Tracking Every Inquiry 0 Minutes

Lesson 124 The Follow-Up Sequence 1 Minute

Lesson 125 Tip: The After-Hours Problem 0 Minutes

Lesson 126 Tip: Call Recording for Training 0 Minutes

Lesson 127 Tip: The Two-Choice Close 0 Minutes

Lesson 128 The Consultation Is Your Highest-Leverage Moment 0 Minutes

Lesson 129 The 5-Step Consultation Framework 1 Minute

Lesson 130 Step 1 and 2 Deep Dive – Connect and Discover 1 Minute

Lesson 131 Step 3 Deep Dive – Educate Without Overwhelming 1 Minute

Lesson 132 Step 4 and 5 Deep Dive – Recommend and Commit 1 Minute

Lesson 133 The Role of the Patient Coordinator 0 Minutes

Lesson 134 Tip: The Warm Handoff 0 Minutes

Lesson 135 Tip: Same-Day Commitment Matters 0 Minutes

Lesson 136 The Conversion Dashboard 0 Minutes

Lesson 137 Reducing No-Shows 1 Minute

Lesson 138 Source Tracking – Know Where Patients Come From 0 Minutes

Lesson 139 Building a Referral Engine 1 Minute

Lesson 140 The Google Reviews Machine 1 Minute

Lesson 141 Your Website as a Conversion Tool 1 Minute

Lesson 142 Tip: The Post-Consultation Follow-Up 0 Minutes

Lesson 143 Tip: Measure, Don’t Guess 0 Minutes

Lesson 144 Tip: The Secret Shopper Test 0 Minutes

Lesson 145 Tip: The 5-Minute Response Challenge 0 Minutes

Lesson 146 Tip: Why ‘We’ll Call You Back’ Kills Conversion 0 Minutes

Lesson 147 Tip: Community Events as a Funnel 0 Minutes

Lesson 148 Tip: Your Front Desk Is Your Sales Team 0 Minutes

KPIs, Dashboards & Data-Driven Decisions

Lesson 149 Data Isn’t Optional Anymore 2 Minutes

Lesson 150 The Problem with Tracking Everything 1 Minute

Lesson 151 Lead vs. Lag Metrics 1 Minute

Lesson 152 No KPI Without an Owner 1 Minute

Lesson 153 The Patient-First Data Principle 1 Minute

Lesson 154 Tip: The One Number Your Staff Should Know 1 Minute

Lesson 155 Your KPI Framework 0 Minutes

Lesson 156 Financial KPI #1 – Revenue Per Patient Visit 0 Minutes

Lesson 157 Financial KPI #2 – Monthly Recurring Revenue 1 Minute

Lesson 158 Financial KPI #3 – Patient Acquisition Cost 1 Minute

Lesson 159 Operational KPI #4 – Inquiry-to-Booked Rate 0 Minutes

Lesson 160 Operational KPI #5 – Consultation-to-Commitment Rate 0 Minutes

Lesson 161 Operational KPI #6 – No-Show Rate 0 Minutes

Lesson 162 Operational KPI #7 – Provider Utilization Rate 0 Minutes

Lesson 163 Patient KPI #8 – Patient Retention Rate 0 Minutes

Lesson 164 Patient KPIs #9 and #10 – LTV and Net Promoter 1 Minute

Lesson 165 What Your Dashboard Should Look Like 0 Minutes

Lesson 166 Where to Get the Data 1 Minute

Lesson 167 The Weekly Review Cadence 0 Minutes

Lesson 168 The Monthly Deep Dive 1 Minute

Lesson 169 Connecting KPIs to Actions 1 Minute

Lesson 170 Sharing Data with Your Team 1 Minute

Lesson 171 Tip: Start Ugly, Improve Later 1 Minute

Lesson 172 Tip: The 90-Day Baseline 0 Minutes

Lesson 173 From Feelings to Facts 1 Minute

Lesson 174 The Decision Framework: Red, Yellow, Green 1 Minute

Lesson 175 Correlation Dashboards 1 Minute

Lesson 176 When to Change Course 1 Minute

Lesson 177 The Quarterly Business Review 0 Minutes

Lesson 178 Tip: Data Hygiene Matters 0 Minutes

Lesson 179 Tip: Celebrate the Wins 0 Minutes

Lesson 180 Tip: The 5-Minute Morning Check 0 Minutes

Lesson 181 Tip: Benchmark Against Yourself First 0 Minutes

Lesson 182 Tip: The KPI That Predicts Revenue 0 Minutes

Lesson 183 Tip: Don’t Let Your Dashboard Become Wallpaper 0 Minutes

Lesson 184 Tip: Your First Hire Should Be Data-Literate 0 Minutes

Team Accountability & Performance Management

Lesson 185 The Team You Have Is the Business You Have 3 Minutes

Lesson 186 Why Raises Don’t Fix Performance 1 Minute

Lesson 187 The Three Roles That Drive Revenue 2 Minutes

Lesson 188 Culture of Accountability vs. Culture of Blame 2 Minutes

Lesson 189 The Patient-First Performance Standard 1 Minute

Lesson 190 Tip: Hire for Attitude, Train for Skill 1 Minute

Lesson 191 Why Process Scorecards, Not Job Scorecards 1 Minute

Lesson 192 The Patient Journey Chain 1 Minute

Lesson 193 Phase 1 Scorecard – Inquiry to Booking 1 Minute

Lesson 194 Phase 2 Scorecard – Arrival to Clinical Encounter 1 Minute

Lesson 195 Phase 3 Scorecard – Clinical Encounter to Commitment 1 Minute

Lesson 196 Phase 4 Scorecard – Commitment to Retention 1 Minute

Lesson 197 Setting Targets on Process Scorecards 1 Minute

Lesson 198 Tip: Cross-Training Strengthens the Chain 0 Minutes

Lesson 199 Tip: The Process Scorecard Interview 0 Minutes

Lesson 200 Why Bonuses Beat Raises 1 Minute

Lesson 201 The Tiered Bonus Framework 1 Minute

Lesson 202 Team Bonuses Tied to the Process Chain 1 Minute

Lesson 203 Adding Individual Bonuses on Top 1 Minute

Lesson 204 Non-Financial Recognition 1 Minute

Lesson 205 The Quarterly Performance Review 1 Minute

Lesson 206 Tip: Publish the Bonus Structure Before You Launch It 0 Minutes

Lesson 207 Tip: Start Small, Scale Up 0 Minutes

Lesson 208 The Weekly Team Huddle 1 Minute

Lesson 209 Daily Standup for Clinical Teams 0 Minutes

Lesson 210 The Weekly 1:1 Check-In 0 Minutes

Lesson 211 Onboarding That Sets People Up to Win 1 Minute

Lesson 212 When and How to Have Difficult Conversations 1 Minute

Lesson 213 Tip: The 90-Day Trial With Scorecard 0 Minutes

Lesson 214 Tip: Invest in Your Best 0 Minutes

Lesson 215 Tip: The Exit Interview Gold Mine 0 Minutes

Lesson 216 Tip: Celebrate Process, Not Just Results 0 Minutes

Lesson 217 Tip: The Peer Feedback Loop 0 Minutes

Lesson 218 Tip: Your Staff-to-Provider Ratio 0 Minutes

Lesson 219 Tip: The Monday Morning Question 0 Minutes

Patient Retention, Referrals & Lifetime Value

Lesson 220 The Most Expensive Patient Is the One You Lose 3 Minutes

Lesson 221 The 1% Rule 2 Minutes

Lesson 222 Why Patients Leave 2 Minutes

Lesson 223 The Retention-Revenue Connection 1 Minute

Lesson 224 The Patient-First Retention Mindset 1 Minute

Lesson 225 Tip: Know Your Retention Rate Before You Try to Fix It 1 Minute

Lesson 226 The Three Phases of Patient Experience 1 Minute

Lesson 227 Pre-Visit: Setting the Stage 0 Minutes

Lesson 228 The Visit: Moments That Matter 1 Minute

Lesson 229 Post-Visit: The Follow-Up That Keeps Them 0 Minutes

Lesson 230 The Re-Engagement Campaign 0 Minutes

Lesson 231 Reducing Friction at Every Step 0 Minutes

Lesson 232 Tip: The Patient Experience Audit 0 Minutes

Lesson 233 Tip: The Handwritten Note 0 Minutes

Lesson 234 Word-of-Mouth Is Your Best Marketing 0 Minutes

Lesson 235 When to Ask for Referrals 0 Minutes

Lesson 236 Make It Stupid Easy 0 Minutes

Lesson 237 The Referral Thank-You System 0 Minutes

Lesson 238 Physician-to-Physician Referral Networks 1 Minute

Lesson 239 Tip: The Referral Tracking Dashboard 0 Minutes

Lesson 240 Tip: The Strategic Partnership 0 Minutes

Lesson 241 LTV Is the Number That Justifies Everything 1 Minute

Lesson 242 The LTV Formula 1 Minute

Lesson 243 Five Levers to Increase LTV 1 Minute

Lesson 244 Cross-Selling and Upselling Ethically 1 Minute

Lesson 245 The Reactivation Campaign 1 Minute

Lesson 246 Online Reputation as a Retention Tool 0 Minutes

Lesson 247 Tip: The Birthday and Anniversary Touch 0 Minutes

Lesson 248 Tip: Segment Your Patients by Value 0 Minutes

Lesson 249 Tip: The 30/60/90 Retention Check 0 Minutes

Lesson 250 Tip: Turn Complaints into Loyalty 0 Minutes

Lesson 251 Tip: The NPS Question 0 Minutes

Lesson 252 Tip: Content as a Retention Tool 0 Minutes

Lesson 253 Tip: The Patient Advisory Board 1 Minute

Operations, Automation & Scaling

Lesson 254 If You Disappeared for Two Weeks, What Would Break? 3 Minutes

Lesson 255 The Three Levels of Clinic Maturity 2 Minutes

Lesson 256 What Can Be Automated vs. What Should Stay Human 1 Minute

Lesson 257 The Cost of Manual Everything 1 Minute

Lesson 258 The Patient-First Operations Standard 1 Minute

Lesson 259 Tip: Document Before You Automate 1 Minute

Lesson 260 The Essential Tech Stack for Cash-Pay Clinics 0 Minutes

Lesson 261 Choosing the Right Practice Management Software 1 Minute

Lesson 262 Automating Appointment Scheduling and Reminders 0 Minutes

Lesson 263 Automating Patient Communication 0 Minutes

Lesson 264 Automating Billing and Payments 0 Minutes

Lesson 265 Telehealth as a Scaling Tool 1 Minute

Lesson 266 Tip: The One-Platform Advantage 0 Minutes

Lesson 267 Tip: AI Tools for Clinic Operations 0 Minutes

Lesson 268 Why SOPs Are Your Secret Weapon 0 Minutes

Lesson 269 The 10 SOPs Every Cash-Pay Clinic Needs 1 Minute

Lesson 270 How to Write an SOP in 15 Minutes 1 Minute

Lesson 271 Training with SOPs 0 Minutes

Lesson 272 Keeping SOPs Alive 0 Minutes

Lesson 273 Tip: Video SOPs 0 Minutes

Lesson 274 Tip: The SOP Sprint 0 Minutes

Lesson 275 When Are You Ready to Scale? 1 Minute

Lesson 276 Scaling by Adding Providers 1 Minute

Lesson 277 Scaling by Adding Services 0 Minutes

Lesson 278 Scaling by Adding Locations 0 Minutes

Lesson 279 The Owner’s Evolving Role 1 Minute

Lesson 280 Building for an Exit (Even If You’re Not Exiting) 1 Minute

Lesson 281 Tip: The 90-Day Scaling Sprint 0 Minutes

Lesson 282 Tip: Your Graduation Metric 0 Minutes

Lesson 283 Tip: The Weekly Ops Review (15 Minutes) 0 Minutes

Lesson 284 Tip: Batch Similar Tasks 0 Minutes

Lesson 285 Tip: The Admin Day 0 Minutes

Lesson 286 Tip: Vendor Audit Every 6 Months 0 Minutes

Lesson 287 Tip: The Full-Circle Moment 1 Minute

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